Terms & Conditions

Privacy Policy

Last Updated: September 18, 2026

DGMI Management LLC, doing business as D’Lola Skin & Wellness ("Company," "we," "us," or "our"), is dedicated to protecting your personal information and privacy. This Privacy Policy explains our data collection, usage, and safeguarding procedures across our website at https://www.dlolaskin.com/ and our mobile messaging communications.

1. Information We Collect

We collect personal information that you provide when you interact with our business:

  • Contact Details: Full name, mobile telephone number, email address, and physical address.

  • Appointments & Clinical Inquiries: Consultation notes, service history, and health questionnaires submitted through our booking portals.

  • Device & Browsing Data: IP address, browser type, and interaction metrics gathered through website cookies and analytics.

2. How We Use Collected Information

We use your information to:

  • Schedule, confirm, and update clinic appointments and consultations.

  • Deliver personalized clinical skincare services and customer support.

  • Deliver transactional SMS messages and opted-in marketing/promotional communications.

  • Maintain compliance with state medical oversight requirements, TCPA regulations, and mobile carrier mandates.

3. Mobile Phone Number & SMS Privacy Safeguards (Carrier Compliance)

We strictly protect the confidentiality of mobile telephone numbers and messaging opt-in data:

  • No Third-Party Sale or Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.

  • Operational Service Providers: Your information is accessed only by authorized clinic staff and contracted messaging service providers (such as Squarespace and ClickSend) solely to deliver our clinic’s text messages to you on our behalf. These providers are bound by strict non-disclosure obligations and cannot use your data for independent purposes.

4. Health Information & HIPAA Notice

Standard SMS text messaging is not encrypted end-to-end. D’Lola Skin & Wellness does not transmit detailed protected health information (PHI), diagnostic lab findings, or medical charts over SMS. All patient medical files and Good Faith Exams (GFEs) are maintained within secure electronic medical records systems.

5. Opt-Out and Consent Revocation

You can opt out of our text messaging program at any time:

  • Reply STOP, CANCEL, END, UNSUBSCRIBE, or QUIT to any text message received from D’Lola Skin & Wellness.

  • Upon receipt of your opt-out request, your phone number will be suppressed from future broadcast text messages within 24 hours.

  • For assistance, reply HELP or contact us at dlolaskinandwellness@gmail.com.

6. Data Security & Retention

We maintain technical, physical, and administrative safeguards designed to protect personal information from unauthorized access, alteration, or disclosure. Messaging opt-in records, audit logs, and timestamps are securely retained for a minimum of 4 years in compliance with TCPA and carrier standards.

7. Contact Us

For questions regarding this Privacy Policy or our communication practices, reach out to:

  • Legal Entity: DGMI Management LLC (d/b/a D’Lola Skin & Wellness)

  • Clinical Address: 5553 Allen Rd., Room 6, Allen Park, MI 48101

  • Phone: (313) 205-4634

  • Email: dlolaskinandwellness@gmail.com

Last Updated: September 18, 2026

Welcome to D’Lola Skin & Wellness ("Company," "we," "us," or "our"), operated by DGMI Management LLC. By accessing or using our website located at https://www.dlolaskin.com/ (the "Site") or using our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not access or use our Site or services.

1. General Website Use

By accessing this Site, you confirm that you are at least 18 years old and legally capable of entering into binding agreements. You agree not to use the Site for any unlawful purpose or in violation of any applicable local, state, or federal laws.

2. Clinical & Medical Services Disclaimer

D’Lola Skin & Wellness provides medical aesthetics and wellness services under clinical standing orders and the medical supervision of Dr. Youssef A. Dakka, MD. Content and materials provided on this website are for educational and informational purposes only and do not constitute individual medical diagnosis, medical advice, or treatment plans.

3. SMS/Text Messaging Terms & Conditions

By opting in to receive SMS text messages from D’Lola Skin & Wellness (operated by DGMI Management LLC), you agree to the following terms:

  • Program Name: D’Lola Skin & Wellness Mobile Alerts & Promotions.

  • Program Description: Subscribers receive conversational texts, transactional appointment reminders, schedule updates, post-treatment care directions, seasonal discounts, clinic event announcements, and skincare updates.

  • Consent: Submitting your mobile phone number and checking the SMS opt-in checkbox on our forms constitutes express written consent to receive recurring automated marketing, promotional, and informational text messages. Consent is voluntary and is never a condition of purchase or receiving aesthetic medical care.

  • Message Frequency: Transactional appointment reminders depend on your scheduled visits. Promotional and informational messages are sent at an estimated frequency of 2 to 4 messages per month.

  • Message & Data Rates: Message and data rates may apply depending on your wireless service plan. DGMI Management LLC does not assess charges for sending or receiving texts, but your mobile carrier may.

  • Supported Carriers: Supported carriers include AT&T, Verizon Wireless, T-Mobile®, Sprint, and other major regional telecommunications providers. Mobile carriers are not liable for delayed or undelivered messages.

  • Opt-Out Instructions: You may revoke consent and stop receiving text messages at any time. Text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our sending number. You will receive one final automated text confirming your cancellation. After this, no further text messages will be sent to your mobile number unless you opt in again.

  • Customer Care & Help: If you require assistance or experience issues with our messaging program, text HELP to our sending number, email dlolaskinandwellness@gmail.com, or call us at (313) 205-4634.

  • Privacy Policy Link: Our messaging data handling practices are detailed in our Privacy Policy, available at https://www.dlolaskin.com/privacy.

4. Intellectual Property

All content on this Site, including logos, visual design, text, photographs, and software code, is the property of DGMI Management LLC (d/b/a D’Lola Skin & Wellness) and is protected by United States copyright, trademark, and proprietary rights laws.

5. Limitation of Liability

To the fullest extent permitted by applicable law, DGMI Management LLC, D’Lola Skin & Wellness, and its members, clinical directors, providers, and employees will not be held liable for any indirect, punitive, incidental, or consequential damages resulting from your use of the Site, services, or text messaging communications.

6. Governing Law

These Terms are governed by and construed under the laws of the State of Michigan, without regard to conflicts of law provisions.

7. Contact Information

If you have questions regarding these Terms, contact our administration:

  • Legal Entity: DGMI Management LLC (d/b/a D’Lola Skin & Wellness)

  • Clinical Address: 5553 Allen Rd., Room 6, Allen Park, MI 48101

  • Phone: (313) 205-4634

  • Email: dlolaskinandwellness@gmail.com